Retail & Preferred Customers
WIN Worldwide is confident that you will be happy with your order. However, if for any reason you wish to return your product, we gladly offer a 30-day, money-back guarantee to all Retail and Smart Shopper Customers. If a Retail Customer/Smart Shopper is dissatisfied with any product for any reason, you may return the item in its original packaging, along with the original invoice, to WIN within 30 days of the purchase for a full refund of the purchase price minus shipping. The Customer is responsible for the cost of return freight. Non-accepted delivery charges will be debited to the Customer’s account for refusing product.
If the product was purchased directly from a WIN Brand Partner, please contact him or her directly for a refund. You will need to return the product and original invoice to the Brand Partner, who will refund the product purchase price. If the product was purchased from a WIN Brand Partner's website, you must contact WIN at firstname.lastname@example.org or by phone at 972-943-5220 to obtain a Return Merchandise Authorization (RMA) Number. An RMA Number is valid for ten (10) business days.